Osmanikhelafot FAQ — All your questions answered here

Osmanikhelafot Customer Service 7 days a week, 24 hours a day Available around the clock. Support is provided in Bengali. Contact channels:

• Live Chat: Click the chat icon in the bottom-right corner of the website. An agent typically responds within 2 minutes — this is the fastest option for urgent issues.
• Email: support@osmanikhelafot.bet — for detailed issues or sending documents. Responses typically arrive within 3–6 hours.
• Telegram/Messenger: You'll find the link to the official page in the site footer.

For any complaint, keeping your transaction ID or a screenshot on hand helps resolve the issue much faster.

If a match is completely abandoned or called off before the required number of overs are completed, osmanikhelafot applies the following rules:

• Fully Abandoned Match: All bets are declared void and the full stake amount is returned to your balance — usually within 30 minutes.
• Partial match (DLS/shortened): If the result is accepted by the international cricket board, the outcome is determined via the DLS method and bets are settled accordingly.
• Live Bets: Any bets already settled before the game was interrupted will stand.

If your balance hasn't been returned after a match cancellation, wait 24 hours before reaching out to support.

Some profile details can be updated on your own, while others require support assistance:

• You can update these yourself: Display name, password, notification preferences. After logging in, Profile → Settings → Edit Details।
• Mobile number change: Direct changes aren't allowed for security reasons. An OTP will be sent to your old number to verify the new one. If your old number is no longer active, submit your KYC documents to support.
• Full Name or Date of Birth: These cannot be changed once KYC is completed. If there's an error, send your NID card to support.

Change requests are typically processed within 1–2 business days.

No separate application is needed to join the osmanikhelafot VIP program — you're automatically enrolled at the Bronze level upon registration. VIP points accumulate with every bet, and your tier increases as your points grow.

• Bronze (0–999 points): 5% weekly cashback and a birthday bonus.
• Silver (1,000–4,999 points): 8% cashback, faster withdrawals, monthly bonus.
• Gold (5,000–19,999 points): 12% cashback, a dedicated account manager, and higher betting limits.
• Platinum (20,000+ points): 15% cashback, exclusive tournament access, priority payments, custom bonuses.

Track your VIP points in the "My VIP" section on your dashboard.

KYC verification is mandatory for your first withdrawal or when withdrawing large amounts at osmanikhelafot. Required documents:

• Proof of Identity (any one of the following): National ID card (NID) — front and back. Or a photo of the main page of a valid passport.
• Proof of Address (where applicable): Mobile banking statement or utility bill — issued within the last 3 months.
• Selfie: A clear photo of yourself holding your NID card.

How to submit documents: Dashboard → Profile → KYC Upload or directly via email. Usually within 1–2 business days Verification is completed within that time. For urgent cases, let us know via live chat and your request will be prioritised.

Minimum deposit amounts by payment method on osmanikhelafot:

• Mobile Pay: Minimum 200 BDT — maximum 50,000 BDT per transaction.
• Nagad: Minimum ৳200 — Maximum ৳50,000.
• Rocket (DBBL): Minimum 300 BDT.
• Bank Transfer: Minimum 1,000 BDT — processing takes 2–4 hours.

There are no service charges on deposits. However, your mobile banking operator may apply their own fees. To claim the 150% first deposit bonus, activate the bonus code from the promotions page before making your deposit.